Apps Not functional on iOS

Questions and support for the Jade Apps,

http://itunes.apple.com/app/id980437930
https://play.google.com/store/apps/details?id=com.managebgl.predictbgl2

Please specify if you are using iOS or Android!

Moderators: DataMystic Support, Moderators, DataMystic Support, Moderators, DataMystic Support, Moderators

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khurtwilliams
Posts: 8
Joined: Thu Sep 10, 2015 8:55 pm

Apps Not functional on iOS

Post by khurtwilliams »

The app is unusable. The screen is scrambled after login. Please see attached screen shots.

I have already tried deleting and re-installing the app several times. The problem persists. I have rebooted the phone. The problem persists.

I am using a 64GB iPhone 6 running iOS 9.3.1 with 32GB of free space available.
IMG_1911.PNG
IMG_1911.PNG (170.77 KiB) Viewed 21880 times
IMG_1912.PNG
IMG_1912.PNG (86.41 KiB) Viewed 21880 times
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DataMystic Support
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Posts: 2227
Joined: Mon Jun 30, 2003 12:32 pm
Location: Melbourne, Australia
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Re: Apps Not functional on iOS

Post by DataMystic Support »

Hi Khurt,

This is due to a problem with Basal Modelling turned on with a Basal Rate.

If you turn off the Basal Modelling under Settings\Insulin\Advanced\Model Basal, then it will work normally.

You can access this setting via the website, and when the app logs in it will pull down the new setting and work fine.
jacobcarl
Posts: 1
Joined: Fri Nov 04, 2016 4:38 pm
Location: Bangalore
Contact:

Re: Apps Not functional on iOS

Post by jacobcarl »

Hello i am jacob. i want to know is it functional Android .
android application development company india
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